Raffles Knowledge

Tourism Workforce Skills Qualifications (WSQ) Courses

	Awarded “Quality Service Provider” status by the Singapore Workforce Development Agency (WDA) in February 2007, Raffles Knowledge Private Limited (RKPL) offers the Workforce Skills Qualifications (WSQ) in Hotel & Accommodation and Food & Beverage Services.

WSQ Certificate In Hotel & Accommodation Services
HOUSEKEEPING SERVICES

Suitable for: Room attendants and butlers
Total training hours: 159 hours

	Work Safely (12 hours)
	Provide Safety & Security For Guests (12 hours)
	Interact With Guest (16 hours)
	Service Guest Rooms (40 hours)
	Carry Out Thorough Cleaning of Public Areas (24 hours)
	Provide Laundry Room Services (15 hours)
	Provide Laundry Valet Services (40 hours)

WSQ Certificate In Hotel & Accommodation Services
FRONT OFFICE / GUEST SERVICES

Suitable for: Front desk, guest services, concierge and bell desk staff
Total training hours: 168 hours

	Work Safely (12 hours)
	Provide Safety & Security For Guests (12 hours)
	Interact With Guest (16 hours)
	Handle Guest & Resident Arrivals (28 hours)
	Provide Bell Services (36 hours)
	Maintain Guest & Resident Accounts (40 hours)
	Handle Guest & Resident Departures (24 hours)

WSQ Certificate In Hotel & Accommodation Services
FRONT OFFICES / GUEST SERVICES

Suitable for: Supervisory front desk, guest services, concierge and bell desk staff
Total training hours: 242 hours

	Monitor Income and Expenses (24 hours)
	Conduct Orientation & Training (32 hours)
	Supervise Staff (40 hours)
	Implement Loss Prevention (10 hours)
	Monitor Front Office & Guest Services Operations (36 hours)
	Monitor Reservation Services (24 hours)
	Monitor Handling Of Guest & Resident Accounts (24 hours)
	Monitor Concierge Services (36 hours)
	Monitor Business Centre Operations (16 hours)

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